1. What is Jungle Gym Club?
Jungle Gym Club is an annual membership program offering exclusive savings, birthday privileges, rewards, and special member benefits across participating Jungle Gym outlets.

2. How much is the Jungle Gym Club?
Malaysian – The Jungle Gym Club fee is currently RM198 per year
Non-Malaysian – RM288 per year
Normal Price RM450/year

3. How long is the membership valid?
Membership is valid for 12 months from the registration date.

4. Who can apply for the membership?
Malaysian citizens with a valid MyKid are eligible.
Non-MYKID (Foreigner) with a valid Passport

5. Can adults register without children?
No. Membership is linked to a registered child with MyKid verification/Passport for non-Malaysian.

6. Is the membership transferable?
No. Membership is strictly non-transferable.

7. Can siblings share one membership?
No. Each membership is tied to one registered child unless otherwise stated in promotions.

8. Can foreigners apply?
Membership is applicable to NON-MALAYSIAN to.

9. Is there a physical membership card?
Membership may be digital or physical depending on outlet.  implementation.

10. How can I register?
You may register at participating outlets.

1. What is the member entry price?
Members enjoy RM20 entry per visit for Malaysian.
RM30 entry per visit for Non-Malaysian

2. Is the rate aboved applicable every day?
Yes.

3. Can I use membership at all outlets?
Yes, except Jungle Gym First World Genting for special member price Rm30 per visit 1 hour only.

4. Are socks included with entry?
No. Socks are compulsory and subject to outlet policy.

5. Can parents enter for free?
No. Parents require to purchase the entry ticket at our Jungle Gym Outlet. Parent entry policies follow outlet standard operating procedures.

6. Is there a time limit per session?
No. Session duration depends on outlet operation and crowd conditions.

7. Can I use membership during public holidays?
Yes.

8. Can I enter multiple times in one day?
Yes. Subject to outlet capacity and management approval.

9. Is pre-booking required?
No.

10. What happens if the outlet is full?
Entry may be delayed for safety and crowd control purposes.

1. What is included in the Welcome Kit?
1 pair of Jungle Gym socks and 1 exclusive button file.

2. When can I collect the Welcome Kit?
Collection at Jungle Gym participating outlets, depends on stock availability.

3. Can I request different sock sizes?
Yes. Subject to stock availability.

4. Can I exchange the Welcome Kit?
No exchanges are allowed once collected.

5. What if the outlet runs out of stock?
Members may collect later once stock is replenished.

1. What birthday benefits do members receive?
Members receive 2 complimentary kids entry passes during birthday month.

2. How do I redeem birthday passes?
Present membership verification during birthday month.

3. Can birthday passes be extended?
No. Passes must be used within the birthday month.

4. Can birthday benefits be transferred?
No. Birthday benefits are non-transferable.

5. Can I combine birthday passes with promotions?
No stacking with other promotions is allowed.

1. What party benefits are included?
Free balloon arch, mascot appearance, birthday child entry, and 1Hour room extension.

2. Is party package purchase required?
Yes. Benefits only apply with eligible party packages.

3. Can I choose the birthday party location?
Can. Pre-booking of birthday party arrangement is required.

4. Can I customize balloon decorations?
Yes. Subject to package availability and outlet arrangements.

5. How long is the room extension?
1 additional hour.

6. Is mascot availability guaranteed?
Subject to outlet scheduling and availability.

7. Can benefits be exchanged for cash?
No.

8. Can benefits be transferred to another child?
No.

9. Can I combine with external decorators?
Subject to outlet approval.

10. Is advance booking required?
Yes. Early booking is highly encouraged.

1. What is Member Day?
A special member-exclusive event with member-only privileges.

2. How often is Member Day held?
Frequency depends on management planning.

3. Can friends join for free?
Selected Member Day campaigns may allow free friend entry.

4. Is registration required for Member Day?
Yes, for crowd management purposes.

5. Are Member Day slots limited?
Yes. Slots are available for first come, first served basis.

1. What workshops are included?
Selected educational, creative, or fun workshops.

2. Are workshops free?
Some workshops may have discounted member pricing.

3. Can non-members join workshops?
Yes, at standard pricing.

4. Are workshop seats limited?
Yes.

5. Can workshop bookings be cancelled?
Subject to workshop policy.

1. What café benefits do members receive?
Special member pricing on selected food and beverages.

2. Are all menu items discounted?
Special member pricing on selected food and beverages.

3. Can café discounts be combined with promotions?
No stacking promotion is allowed.

4. Is dine-in required?
No. You can order the food for take away too.

5. Can members use discounts daily?
Yes, within promotion terms.

1. How does the loyalty program work?
Members collect points through eligible spending and activities.

2. How can points be redeemed?
Points may be redeemed for selected rewards.

3. Do loyalty points expire?
Yes, based on program terms.

4. Can points be transferred?
No.

5. Can points be converted to cash?
No.

1. Is membership refundable?
No. Membership fees are non-refundable.

2. Can I cancel membership?
Membership cancellation does not qualify for refund.

3. What payment methods are accepted?
Accepted non-cash payment methods by outlet.

4. Can I renew early?
Subject to campaign availability.

5. Are there renewal promotions?
Subject to campaign availability.

1. What documents are required?
Valid MyKid verification.

2. Can I update my child’s information?
Yes, subject to verification.

3. What if I lose my membership details?
Contact customer service or outlet staff.

4. Can multiple children use one account?
No.

5. Can membership be suspended?
Management reserves the right to suspend misuse cases.

1. Are socks compulsory?
Yes.

2. Are parents responsible for supervision?
Yes. Parents/guardians remain fully responsible.

3. Can sick children enter?
No. For safety reasons, visibly unwell children may be denied entry.

4. Is outside food allowed?
No outside food is allowed.

5. Are lockers provided?
No. But we have locker rental service. Subject to outlet facilities.

6. Is Jungle Gym responsible for lost items?
No.

7. Can dangerous toys be brought inside?
No.

8. Are CCTV systems installed?
Most outlets are equipped with CCTV for safety monitoring.

9. What if my child gets injured?
First aid assistance will be provided where applicable. Kindly look for outlet manager for assistance.

10. Are staff babysitters?
No. Staff are not responsible for childcare supervision.

1. Can membership promotions change?
Yes. Promotions may vary periodically.

2. Can benefits be revised?
Management reserves the right to amend benefits.

3. Will members receive priority promotions?
Yes, selected promotions may prioritize members.

4. Are school holiday events included?
Yes. Selected events may have member privileges.

5. Can members join competitions?
Yes, subject to event terms.

1. Who can I contact for help?
Please contact outlet staff or official customer support channels.

2. What if the system cannot verify my membership?
Manual verification may be required.

3. Can I use screenshots as proof?
Yes. Subject to outlet verification process.

4. What if QR code scanning fails?
Kindly check with our outlet counter. Staff may assist with manual checking.

5. Can membership be used offline?
Yes. Depends on system implementation.

1. Can management reject applications?
Yes, if requirements are not fulfilled.

2. Can terms change without notice?
Yes.

3. Can benefits differ by outlet?
Certain outlet-specific limitations may apply.

4. Is misconduct tolerated?
No. Misconduct may lead to suspension.

5. Can commercial usage of membership occur?
No.

6. Are fake registrations allowed?
Strictly prohibited.

7. What if false information is provided?
Membership may be terminated.

8. Is membership automatically renewed?
No unless officially stated.

9. Are blackout dates applicable?
No.

10. Why should families join Jungle Gym Club?
Because it offers year-round savings, family fun, exclusive privileges, and rewarding experiences across participating Jungle Gym outlets.